General Information
GROUP PILGRIMAGES
If you are thinking of organising a group, perhaps for your Parish, or a special interest group, we will be happy to tailor make a pilgrimage according to your requirements.#
RUNNING A SUCCESSFUL PILGRIMAGE
Your Questions Answered
Having decided to run a pilgrimage, you will want it to be a success. At Pax Travel, we realise that the group organiser’s cooperation is essential for the success of a tour. Here we detail a few factors which we have found helpful:
Step 1 – Choose Your Destination
Choose the major places that you wish to be included in the pilgrimage and the time you wish to travel and then complete our Group Enquires Questionnaire. We will come back to you with a quotation based on the information provided. We would recommend getting started at least a year
in advance, especially if you are thinking of going at a busy holiday time such as Easter or the May or October half-term weeks, or which flights and hotel space will be limited. Some groups like to start as much as two years in advance, as this allows people to save regular amounts, which if put into an interest bearing account can accrue an added bonus to act as a float for the group. If, however, you
would like to organise a group at short notice, we will do our best to come up with an itinerary suited to your requirements.
Step 2 – Organising Your Group
Armed with a quotation from us and possible dates for travel, you are ready to put the proposed pilgrimage to those interested. Success breeds success so when telling people about the tour, be
positive. Say “We are going”, not “We are hoping to go”. Our quotation to you will be based on your achieving a certain number in the group, but being over or under this target does not mean your plans have to change. We will be keeping in touch with you so that any problems or queries can be
sorted out.
Step 3 – Help From Us
We do appreciate the amount of work and responsibility involved in organising a pilgrimage and therefore once we have received the go-ahead we can send personalised booking forms and brochures to help promote the tour (We can also come and visit, if you have 20 or more potential pilgrims, to give a presentation, usually a video, talk and question and answer session. Alternatively we will pay your rail fare, or your petrol costs, for you to visit us for a consultation).
FAMILY PACKAGE
For children under 12 years traveling with two full paying adults, we will deduct £50 per child. Infants under two years are charged a small amount for flight only. More details are available on request.
Our recommended insurance company offers free insurance for under 18 year olds when accompanied by adults using the same recommended company.
SMALL GROUP DEAL
For 8–12 people booking together on our advertised departures, we would be happy to offer a £10 reduction for each person and £15 for groups of 13–16. For groups of 16 or more, please enquire for our special group rates and incentives.
HOW TO BOOK
Send your completed Pax Travel booking form, or through our website, with the relevant deposit to:
Pax Travel Ltd,
152-156 Kentish Town Road,
LONDON NW1 9QB.
Or by fax to 020 7485 3006
PRICE GUARANTEES
Although we would not wish to impose a surcharge on our tours, because of the very uncertain economic performance of the pound, we might be forced to do so. However, for anyone who wishes to pay the whole sum when they book, we will guarantee the original price. Of course, in the event of our cancelling the tour, all monies would be refunded.
TRAVEL INSURANCE
We do always recommend that each person booking is insured from the moment of booking, so that they are covered in the case of illness or some other insurable reason for not being able to travel. Pax Travel Ltd are happy to recommend to you the following insurance that has been arranged for us by Travel & General Insurance Company plc. The cover is underwritten by Travel & General Insurance Company plc, except for Section K (Legal expenses), which is underwritten by DAS Legal Expenses Insurance Company ltd. Both companies are authorised and regulated by the Financial Services Authority. A full policy wording will be sent to you with your confirmation of booking. Full details are also available upon request. If you do not wish to be included in this insurance, you must provide us with details of your alternative insurance. This insurance is only available to persons who are permanently resident and domiciled in the U.K.
INSURANCE PRODUCT SUITABILITY AND DECLARATION
This insurance is suitable for persons whose demands and needs are those of a traveller whose age is 90 years or less (64 years or less for worldwide insurance) and is a permanent resident of the U.K. For those of 65 years or older, looking for worldwide single trip insurance, we can recommend Age Concern (0845 685 1058) and intune (0800 0223 192). An insurance policy can only provide cover in respect of an event/occurrence which is sudden, unforeseen and beyond your reasonable control. Therefore any facts known to you, which could possibly result in you having to make a claim, must be disclosed otherwise you may not be covered. In addition, anyone named and insured under this policy must be able to make the following declaration (The legal guardian must make the declaration for anyone under the age for 18 years old):
1) I am not receiving treatment, including regular medication, within the last 12 months for any condition, nor at any time for any heart related or cancerous condition;
2) I have not been seen by a specialist nor been admitted to a hospital overnight in the last 12 months (other than for regular check ups);
3) I have not been diagnosed by a registered general practitioner as having a terminal condition;
4) I am not waiting for, nor have the knowledge of, the need for an operation, hospital consultation nor any other treatment (including regular medication) nor investigations including the results of a routine test;
5) I do not have any other pre-existing and on-going medical condition(s) that could reasonably be anticipated to give rise to a complication needing medical intervention prior to or during a journey (If in doubt check with your general practitioner);
6) I am not aware of anybody for whom I would be covered for cancellation and curtailment, such as immediate family or travelling companion, suffering from any pre-existing medical condition(s) that may cause me to cancel or cut short my journey;
7) I do not know of any circumstances that could reasonably be expected to give rise to a claim under this policy. If you cannot make this declaration when you take out this insurance, you must contact Healthcheck on 0845 408 0585
SUMMARY OF COVER
(Main policy limits only. Please see the policy document for other limits that may apply.) Single trip policy.
Schedule of cover.
Section Sum insured per person
Standard cover
A) Cancellation Up to £5,000
Curtailment Up to £5,000
B) Emergency medical repatriation
and associated expenses abroad Up to £5,000,000
Search and Rescue £50,000
Hospital benefit £20 for each 24 hour
period to a maximum of
£500
C) Emergency assistance in the U.K. Up to £2,000
D) Personal accident Up to £25,000
(Age limits apply)
E) Delayed departure
Abandonment Up to £5,000 £50
Travel delay £20 for first 12 hours
and £10 each
subsequent 12 hours to
a maximum of £100
F) Personal possessions Up to £2,500
Single item limit £400
Valuables limit £500
Delay baggage (after 12 hours) Up to £100
Travel documents Up to £500
G) Personal money Up to £250
H) Hijack £50 for each 24 hour
period to a maximum of
£500
I) Mugging £50 for each 24 hour
period to a maximum of
£500 (In addition to the
hospital benefit)
J) Personal Up to £2,000,000
K) Legal expenses Up to £25,000
Policy Excesses
An excess of at least £50 applies to each and every claim each insured person makes under sections A, B, C, E, F, G & J.
EMERGENCY ASSISTANCE
There is a 24-hour emergency global assistance service included in the policy so that any insured person may seek assistance in medical emergencies whilst on holiday. Full details are contained
in the policy document.
INSURANCE PRODUCT DISCLOSURE
Cancellation Rights
The Insurer provides a money back guarantee enabling you to cancel the insurance policy within 14 days of issue should the policy not meet your requirements. No refund of premium is provided for cancellations of the insurance policy after this time.
| PERIOD | ADULTS |
| Up to 5 days | £21.00 |
| Up to 10 days | £27.00 |
| Up to 17 days | £33.00 |
| Up to 24 days | £36.00 |
| PERIOD | ADULTS |
| Up to 10 days | £31.00 |
| Up to 17 days | £36.00 |
Children under 2 years old are free, providing they travel with adults insured with TGIC Children 2 to 18 inclusive pay 50% of the above rates, providing they travel with adults insured with TGIC.
YOUR FUNDS PROTECTED
Pax Travel Ltd is licensed by the Civil Aviation Authority (ATOL no. 3011), and has lodged a bond with the Authority to provide financial protection in the event of the company ceasing to trade. In this event you would be entitled to claim back all monies paid from them (in the case of flight inclusive packages) with the exception of the travel insurance premium. Packages which do not include a flight will be covered by our insurance policy with the AITO Trust (see The AITO Quality Charter below). In the case of having to cancel a trip because of war, or any other calamity abroad, then we will refund monies paid to Pax Travel Ltd by you, or allow you to join an alternative tour.
CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy, acceptable and binding conclusion.
HOW CAN WE PAY? Mastercard – Amex – Visa – Switch (Maestro)/Solo/Visa debit cards, cheque
or cash. There will be no surcharge for payment of deposit and insurance premium by credit or debit card. There will be however a surcharge for people paying their final balance by Mastercard, Visa credit card or American Express. Please refer to our booking conditions for further details.
INTERNATIONAL FLIGHTS FROM REGIONAL AIRPORTS
As not all flights from the UK arrive at the same time, it may be necessary to wait for other members of the group to arrive on other flights in order that everyone can be transferred together to the first port of call on the itinerary. The maximum waiting time will be one hour.
WHICH AIRLINE?
Which airline and aircraft will we be using?
FOR ITALY:
Alitalia (Airbus: A319; A320; A321. McDonnell Douglas MD-80). KLM (Boeing: 737; 747; 767. Fokker: 50; 70; 100). EasyJet (Airbus A319, Boeing 737). Ryanair (Boeing 737).
FOR SPAIN:
Iberia (Airbus: A319; A320; A321. Boeing 757. McDonnell Douglas MD-80). Ryanair (Boeing 737). EasyJet (Airbus A319, Boeing 737).
FOR PORTUGAL:
TAP Air Portugal (Airbus: A310; A319; A320; A321; A340). Ryanair (Boeing 737).
FOR FRANCE:
Ryanair (Boeing 737). Easy- Jet (Boeing 737).
FOR PERU:
KLM (Boeing: 737; 747; 767. Fokker: 50; 70; 100). Iberia (Airbus A319; A320; A321; A340. Boeing 757).
FOR MEXICO:
Air Canada (Boeing: 737; 747; 767. Fokker: 50; 70; 100)
In addition to the above, for all destinations we use British Airways and its franchisees (Airbus: A319; A320; A321. Boeing: 737; 747; 757; 767; 777).747; 767. Fokker: 50; 70; 100).
We reserve the right to substitute the above with alternative carriers and aircraft, but in the event of a change to advertised departure or arrival airports after you have paid your final balance, we offer you the right to cancel without penalty or transfer all monies paid to another tour. The right to cancel without penalty or transfer all monies to another tour does not apply if only a deposit has been paid, and/or to a change of advertised carrier and/or aircraft. This brochure was correct when going to print.
All of the tours are subject to change.
