SMALL GROUP DEAL

For 8 - 12 people booking together on our advertised departures, we would be happy to offer a £10 reduction for each person and £15 for groups of 13 - 16. For groups of 16 or more, please enquire for our special group rates and incentives.

 

HOW TO BOOK

Send your completed Pax Travel booking form with the relevant deposits to:

Pax Travel Ltd,

152 - 156 Kentish Town Road,

LONDON NW1 9QB.

by fax to 020 7485 3006

Or scanned and sent via email to

info@paxtravel.co.u.k.

 

PRICE GUARANTEES

Although we would not wish to impose a surcharge on our tours, because of the very uncertain economic performance of the pound, we might be forced to do so. However, for anyone who wishes to pay the whole sum when they book more than 2 months before departure, we will guarantee the original price. Of course, in the event of our cancelling the tour, all monies would be refunded.

 

TRAVEL INSURANCE

We require that each person travelling with Pax Travel is insured from the moment of booking, so that they are covered in the case of illness or some other insurable reason for not being able to travel. Pax

Travel Ltd is happy to recommend to you the following insurance that has been arranged for us by Travel & General Insurance Services Ltd. The cover is underwritten by Travel & General Insurance Services Ltd, which is authorised and regulated by the Financial Services Authority. A full policy wording will be sent to you with your confirmation of booking. Full details are also available upon request. If you do not wish to be included in this insurance, you must provide us with details of your alternative insurance. To be eligible to purchase a policy from us you must be: a) a resident of or have a residential address and resided in the EU (which excludes Norway and Switzerland) for at least 6 of the last 12 months; b) registered with a general practitioner. This insurance is suitable for persons whose demands and needs are those of a traveller whose age is 90 years or less (64 years or less for worldwide insurance). For those of 65 years or older, looking for worldwide single trip insurance, we can suggest Age Concern (0845 685 1058) and intune (0800 0223 192). Pax Travel Ltd is an Appointed Representative of Travel & General Insurance Services Ltd. Both companies are authorised and regulated by the Financial Services Authority.

 

ADULT PREMIUMS FOR COVER PROVIDED BY TRAVEL AND GENERAL INSURANCE SERVICES (TAGIS)

For travel to Europe (Including Israel, Tunisia, Egypt and Morocco). These rates are valid for departures up to 31/10/12. Rates for departure after this date will be announced in due course.

PERIOD PREMIUM

Up to 5 days £24.00

Up to 10 days £29.50

Up to 17 days £34.50

Up to 24 days £39.00

For worldwide travel (Excluding North America)

PERIOD PREMIUM

Up to 10 days £50.00

Up to 17 days £54.50

 

Children under 2 years old are free, providing they travel with adults insured with TAGIS Children 2 to 18 inclusive pay 50% of the above rates, providing they travel with adults insured with TAGIS.

 

YOUR FUNDS PROTECTED

Pax Travel Ltd is licensed by the Civil Aviation Authority (ATOL no. 3011), and our licence provides

financial protection in the event of the company ceasing to trade. In this event you would be entitled to claim back all monies paid from the CAA (in the case of flight inclusive packages) with the exception

of the travel insurance premium. Packages which do not include a flight will be covered by our insurance policy with the AITO Trust (see The AITO Quality Charter below). In the case of having to cancel a trip because of war, or any other calamity abroad, then we will refund monies paid to Pax Travel Ltd by you, or allow you to join an alternative tour.

 

THE AITO QUALITY CHARTER

AITO (Association of Independent Tour Operators) is the association for independent and specialist

holiday companies. Our member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The

Association encourages the highest standards in all aspects of tour operating.

 

EXCLUSIVE MEMBERSHIP

AITO sets criteria regarding ownership, finance and quality, which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice, which encourages high operational standards and conduct.

 

ACCURATE BROCHURES AND WEB SITES

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

 

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS

All members are committed to high standards of service and believe in regular and thorough training

of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

 

MONITORING STANDARDS

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday

questionnaire the results of which are scrutinised by the Association.

 

RESPONSIBLE TOURISM

All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

 

CUSTOMER RELATIONS

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy, acceptable and binding conclusion.

 

HOW CAN WE PAY?

Mastercard – Amex – Visa – Switch (Maestro)/Solo/Visa debit cards, cheque or cash. There will be no surcharge for payment of deposits and insurance premium by credit or debit card. There will be, however, a surcharge for people paying their final balance by Mastercard, Visa credit card or American Express. Please refer to our booking conditions for further details.

 

INTERNATIONAL FLIGHTS FROM REGIONAL AIRPORTS

As not all flights from the U.K. arrive at the same time, it may be necessary to wait for other members of the group to arrive on other flights in order that everyone can be transferred together to the first port of call on the itinerary. The maximum waiting time will be one hour.

 

WHICH AIRLINE?

Which airline and aircraft will we be using? FOR ITALY: Alitalia (Airbus: A319; A320; A321. McDonnell Douglas MD-80). EasyJet (Airbus: A319; A320). KLM (Boeing 737. Fokker: 50; 70; 100). Ryanair (Boeing 737). FOR SPAIN: EasyJet (Airbus: A319; A320). Iberia (Airbus: A319; A320; A321). Ryanair (Boeing 737). Vueling (Airbus A320). FOR PORTUGAL: Ryanair (Boeing 737). TAP Air Portugal (Airbus: A319; A320; A321). FOR FRANCE: EasyJet (Airbus: A319, A320). Flybe (Bombardier Q400. Embraer 175; 195). Ryanair (Boeing 737). FOR ISRAEL: EasyJet (Airbus A320.). El Al (Boeing 747; 767; 777). Jet2 (Boeing: 737; 757). FOR REPUBLIC OF IRELAND: Aer lingus (ATR: 42; 72. Airbus: A320; A321). EasyJet (Airbus: A319; A320). Ryanair (Boeing 737). FOR GIBRALTAR: Monarch Airlines (Airbus: A320; A321). In addition to the above, for all destinations we use British Airways and its franchisees (Airbus: A319; A320; A321. Boeing: 737; 747; 767; 777). We reserve the right to substitute the above with alternative carriers and aircraft, but in the event of a change to advertised departure or arrival airports after you have paid your final balance, we offer you the right to cancel without penalty or transfer all monies paid to another tour. The right to cancel without penalty or transfer all monies to another tour does not apply if only a deposit has been paid, and/or to a change of advertised carrier and/or aircraft. This brochure was correct when going to print. All of the tours are subject to change. Your contract is with Pax Travel Ltd. Co. Reg. No. 1350317

152 – 156 Kentish Town Road, LONDON, NW1 9QB

1. When you make your booking you must complete a booking form, accepting on behalf of all your party the terms of these booking conditions and pay the relevant deposit per person. Bookings made 2 months, or less, before departure must be paid for in full.

2. The balance of the price of your holiday must be paid at least 2 calendar months before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your

deposits and apply the cancellation charges set out in paragraph 6 below.

3. The air holidays and flights in our brochure are ATOL Protected, since we hold an Air Tour Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 3011. In the

unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. For further information, visit the ATOL website at www.atol.org.uk All tours that do not include flights in their itinerary are bonded by AITO Trust Ltd.

4. All special requests must be made to us in writing. Special requests you have made will be passed on by us to the relevant service providers (e.g. airlines, hotels, restaurants). While we will do our utmost to ensure that requests are passed on, we cannot guarantee that the requests will be possible in all cases, and we will not be held responsible for requests which are not carried out, or not fulfilled to your satisfaction. In the case of dietary requests, it will be helpful if you let us know exactly what you are

able to eat. Note: Some airlines do not accept dietary requests.

5. If, after our confirmation has been issued, you wish to change to another of our holidays or change the departure date, we will do our utmost to make the right changes, provided that notification is received in writing at our offices from the person who signed the booking form at least 2 months before departure. A payment of £90 will be levied to cover our administration costs. Alterations cannot be made within 6 weeks of departure and any request for an alteration will be treated as cancellation of the original booking and will be subject to the cancellation charges set out in paragraph 6 below. Please note that certain travel arrangements cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.

6. You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will apply cancellation charges up to the maximum shown below.

Period before departure which Amount of Cancellation written cancellation is received charge shown as a % of the holiday price

More than 65 days Deposit only

36 - 65 days 50%

14 - 64 days 80%

More than 48 hours -

less than 14 days 95%

Less than 48 hours 100%

Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.

7. Complaints concerning any aspect of the tour or your dealings with Pax Travel, should be sent in writing to our Customer Services Department at 152 – 156 Kentish Town Road, LONDON, NW1 9QB giving your original booking reference number and all other relevant information. Complaints must be received no later than 7 days after the return date of the tour. If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel) and Pax Travel Representative (or Group Leader, if there is not a Pax Travel Representative) immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must write a detailed report before the end of the tour. Please follow this up within 10 working days of your return home by writing to the address above. It is a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and make a written report, if we are unable to solve the problem at the time. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

8. (i) Tours to the Middle East, Mexico and Peru are based on an exchange rate of £1 x US$1.55. If the

rate falls below £1 x US$1.45 Pax Travel reserves the right to impose an equivalent surcharge. Tours to the Euro-zone are calculated at an exchange rate of £1 x €1.15. If the rate falls below £1 x €1.10, we will absorb an amount equivalent to 2% of any fall in the exchange rate. (ii) The price of your travel

arrangements is subject to surcharges for increases in transportation costs such as fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator. Also, government action such as increases in VAT or any other government imposed increases. Even in this case we will absorb an amount to 2% of the basic price of

your travel arrangements, which excludes insurance premiums and any amendment charges.

9. It is unlikely that we will need to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are minor, and we will advise you or your Group Leader at the earliest possible date. The itinerary in your brochure is subject to change without prior notice. Flight timings, carriers, aircraft types and airports of destination in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your Final Instructions sheet. If a major change becomes necessary, we will inform you or your Group Leader as soon as possible if there is time before departure. When a major change occurs (such as the alteration of your outward/return flights by more than 12 hours, changes or reduction in the standard of accommodation) provided it does not arise from circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund. In all cases we will pay compensation as detailed below: Period before departure within which a major change is notified Compensation to you or your Group Leader:

per person 22 - 56 days £20

Under 21 Days £30

IMPORTANT NOTE: Compensation will not be payable if we are forced to cancel or in any way change our holiday due to war, threat of war, riot, civil dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure, including

volcanic ash clouds.

10. We reserve the right in any circumstances to cancel your holiday, and all holidays operate subject

to a minimum number of participants. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure date except for reasons of force majeure or failure on your part to pay the final balance. In circumstances where we are unable to provide the holiday booked, we will offer an alternative holiday of comparable standard and if a cancellation occurs within 6 weeks of departure, compensation on a similar scale to that shown in paragraph 9.

11. (i) We accept responsibility for ensuring the holiday which you book with us is supplied as described in our brochure and the services offered reach a reasonable standard. We accept responsibility for the acts and/or the omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a reasonable sum, and in no circumstances shall be greater than the contract price. (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. (iii) In respect of carriage by air, sea and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.

12. If any client suffers death, illness or injury whilst on tour arising out of an activity which does not form part of the inclusive holiday arrangements or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated and Pax Travel Ltd’s assistance is required our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.

13. When you travel with a particular carrier, the conditions of that carrier apply, some of which may

limit liability. The tour brochure and this booking form are the responsibility of Pax Travel Ltd and are not issued on behalf of, and do not commit the airlines mentioned therein or any airlines whose services are used in the course of the tour. Please note that in accordance with Air Navigation Order, an infant must be under 2 years of age on the date of their return flight, to qualify for infant status.

14. We levy a surcharge of 1.5% on all credit card payments, except American Express, where the surcharge will be 2%. This does not apply to the payment of deposits and insurance where there will be no surcharge for any credit card or American Express. Payments by Maestro/Solo/Visa debit cards are not subject to any surcharge.

15. This contract is made on the terms of these booking conditions which are governed by English Law and both parties submit to the jurisdiction of English Courts at all times. Please detach and keep these booking conditions for your own reference. Take them on holiday with you.

Amended 18 October

 

Pax Travel LTD

152-156 Kentish Town Road, London NW1 9QB

Tel: 020 7485 3003 Fax: 020 7485 3006

Email: info@paxtravel.co.uk

www.paxtravel.co.uk