2nd Floor

102 Blundell Street

London

N7 9BL

 

info@paxtravel.co.uk

+44 (0)20 7485 3003 

 

Monday - Friday

9.30am - 5.30pm

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For Travel Advice: Foreign & Commonwealth Office

 

© 2018 by Pax Travel Ltd.

 

Travel insurance: If you will be under 80 years old when travel commences you may like to arrange cover through Travel & General Insurance Services Ltd.

Visit their website (click here) or phone them for details: 0330 880 3625 and quote ‘Pax Travel’.

If you will be 80 or more years old when travel commences you may like to contact Goodtogo on 0330 024 9952

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate

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COVID-19

Dear Pilgrim, 
 
As a result of the ongoing coronavirus outbreak worldwide, the UK travel industry is challenged by an unprecedented crisis, travel businesses are currently in a massive battle to survive and save jobs. Travel agents and tour operators are also facing a huge drop in bookings and many thousands of their customers are hugely affected.  


ABTA – The Travel Association, is calling for urgent support from the Government to take immediate action to prevent the collapse of UK travel companies that will result in tens of thousands of job losses, add significant delays to customer refunds and lead to long-term damage to the UK holiday market. Without this support, the Association believes that perfectly viable UK travel businesses are at risk of going bankrupt.  Advice from Government and ABTA, our trade body, have been changing daily. 


In the light of the uniqueness and unprecedented scale of the coronavirus pandemic, ABTA is urging for temporary changes to the UK Package Travel Regulations at European and UK government level, with immediate effect. The existing financial protection structures and regulations were not designed to cope with a large-scale collapse of businesses. 


Given the current situation, it is perfectly understandable that many of you will have concerns at this time. We appreciate this.   Rest assured that we will not operate any pilgrimage when it is regarded unsafe or not in your interest for us to do so as advised by the Government. It is increasingly likely that a number of our pilgrimages over the next few weeks will have to be cancelled. The extent of these cancellations may not be fully known for some time as the Government continue to move the goal posts in a bid to contain the virus.   We would be extremely grateful if, for the time being, you could refrain from contacting us in relation to the cancellation of pilgrimages. This will free up our team to deal with customers due to travel imminently. Please bear with us and be patient - there are only a few of us.

 

Your safety, security and indeed enjoyment have always been our principal priorities. We appreciate that there may become frustration amongst our customers regarding the lack of concrete answers from us, we are not of course reluctant to give it, it is just that there are so many things we simply do not know ourselves at this stage. 
 
We assure that over the coming days and weeks we will communicate with everybody whose trips are affected in as timely way as possible and advise you of the options open to you. 
 
Stay safe!  

Kind regards, 
 
Pax Travel